Terms and Conditions

RATES: Rates quoted are per room, per night based upon the room and occupancy selected (unless otherwise specified), subject to availability. Normal supplements apply for upgraded accommodation, additional guests and product addons. Rates are applicable for new bookings only. All prices shown are applicable at the time of booking, are not valid in conjunction with any other offer and are subject to change without prior notice. The full price for each reservation, with the addition of all extras incurred during your stay, is to be settled in full before departure. VAT is included at the current prevailing rate where applicable.  

BEST RATE BOOKINGS 

PAYMENT: A credit or debit card is required to guarantee your booking. Debit and credit cards will be charged for the full amount of your stay upon arrival. The relevant debit or credit card must be presented at the time that you check-in at the Aethos Hotel.

CANCELLATIONS: You can cancel or change your reservation free of charge up to 72 hours prior to your scheduled arrival date.  No further charges will be made for cancellations received before 72 hours prior to your scheduled arrival date.

NO SHOWS: If you fail to check in by 10:00pm or provide notice of arrival after 10pm on your scheduled arrival day, we will deem you to have cancelled your booking and you will be charged 100% of the booking value.

SAVER BOOKINGS

PAYMENT: Payment is required in full at the time of booking. Your debit or credit card will be charged the full amount accordingly.

CANCELLATION: Payments made for Saver Bookings are non-refundable in the event of a cancellation.

NO SHOWS: If you fail to check in by 10:00pm or provide notice of arrival after midnight on your scheduled arrival day, we will deem you to have cancelled your booking and you will be charged  100% of the booking value..

PROMOTIONAL BOOKINGS

RATES: Bookings are taken at the discretion of the individual hotel. Offers are subject to availability and change. Only a certain number of rooms are available at each hotel on selected dates. Each hotel sets aside a limited number of rooms for offers. When this allocation is reached the hotel cannot usually accept any more bookings at these prices although it may not technically be full.

Peak night supplements may apply and vary according to the day of week and the season. These rates are applicable for new bookings only. Normal supplements apply for upgraded accommodation. We reserve the right to amend offers as appropriate.

Where applicable, payment in full is required at time of booking and this is non-refundable and non-transferable. These rates cannot be used in conjunction with any other offer. Please refer to the promotional terms and conditions page for more information.

BREAKFAST: Breakfast is not included in room rates, unless specified in the rate description. Breakfast is available daily, from 8:00am-11:30am.

PAYMENT: A credit or debit card is required to secure and make your booking. Payment in full may be required for the entire stay at the time of booking.

CANCELLATIONS/NO SHOWS: If you fail to check in by 10:00pm or provide notice of arrival after 10:00pm on your scheduled arrival day, we will deem you to have cancelled your booking and you will be charged 100% of the booking value.

YOUR BOOKING: When you make a reservation at Aethos Hotels, the contract for your stay is with Aethos Hospitality, AG, Ober Altstadt 6, 6300 Zug, Switzerland.

GUARANTEED RESERVATIONS: When you make a booking with us, your reservation is guaranteed. By this we mean that we will provide the agreed standard of accommodation that you have booked from any of the suitable rooms available at the time you check-in.  Of course, you may change or cancel your reservation in accordance with these terms and conditions. In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so (including, without limitation, offering the relocation of your booking to another hotel with similar standards). If this does arise you can: (a) accept the changed arrangements as notified; (b) make an alternative arrangement with us; or (c) cancel your reservation and receive a full refund of any monies paid.

RECEPTION HOURS: Reception is available from 7:00am to 10:00pm daily. 

ONLINE CHECK-IN: It is highly recommended that guests check-in online, including name and ID information for persons staying in the room overnight. This will greatly improve the check-in process for the reception team and the guests.

CHECK-IN TIMES: Check-in is 3:00pm to 10:00pm daily. Your room may be available before 3:00pm, however, this cannot be guaranteed and, if required, the hotel will arrange storage of your luggage until your room is ready and guests will receive access to the facilities. If you will be arriving after 10:00pm, please contact reception in advance of arrival.

CHECK-OUT TIMES: Check-out is 9:00am to 12:00pm daily. 

EARLY CHECK-IN: Subject to availability and fee.

LATE CHECK-OUT: Subject to availability and fee.

HOUSEKEEPING: Housekeeping is provided daily, unless otherwise stated in the rate description or unless the guest requests not to have housekeeping service on a particular day(s) of their stay. Linens are replaced every three days.

SMOKING POLICY: Smoking is strictly prohibited throughout all public areas and bedrooms. The use of E-Cigarettes throughout our hotels is also prohibited, in both public areas and guest bedrooms.  A €100 charge will apply to anyone found smoking in pubic areas. The only exceptions are guest suites with a private balcony or terrace.

MINIBAR: The Minibar is provided in the guest suite, drink items are in the fridge and food and wine items in the seating area. The guest is requested to notify reception on a daily basis of any items they have removed from the minibar, and if the minibar needs to be replenished. Minibar items are provided as a service and are chargeable. The cost of each item is on display next to the Minibar food and wine items.

HONESTY BAR: The Honesty Bar is provided in the pool house, adjacent to the pool. The guest is requested to notify reception on a daily basis of any items they have removed from the honesty bar. Drink items are in the fridge and food, wine and glassware are on the adjacent table. Honesty Bar items are provided as a service and are chargeable. The cost of each item is on display, on the table containing the food, wine and glassware items.

SPECIAL ARRANGEMENTS: Whilst every effort is made to fulfill your requests, unfortunately, we cannot guarantee these and failure to do so will not constitute a breach of contract.

PERSONAL INFORMATION: Aethos Hotels processes personal information collected from you for the purpose of providing the hotel and accommodation services that we have agreed with you and providing you with information about products and services we offer. We will not sell this information and will only disclose it to other companies within the Aethos Hotels group of companies and any suppliers we engage to process data on our behalf. We monitor business calls for quality control and training purposes.

POOL: Children must always be accompanied by their parents when in, or by, the pool area. 

CHILD POLICY: Children are classed as those between the ages of 2 years old to 12 years.  Campaign and promotional inclusions may differ.  Please refer to the promotional terms and conditions page for more information. Infants under 2 years old will be accommodated, where space allows, in a cot, free of charge.SMOKING POLICY: Smoking is strictly prohibited throughout all public areas and bedrooms. The use of E-Cigarettes throughout our hotels is also prohibited, in both public areas and guest bedrooms.  A €100 charge will apply to anyone found smoking in a bedroom.

PET POLICY: Aethos Hotels has a no pets allowed policy. We do not allow pets in our hotel bedrooms or the public areas, except for guide or assistance dogs. Advance notice is required.

COMMENTS / COMPLAINTS: In the event that you have any reason to complain or have any comments, inform the hotel in question or write to Customer Services, giving your booking reference and full details of your complaint: Customer Services, Aethos Hospitality, AG, Ober Altstadt 6, 6300 Zug, SwitzerlandEUROS: Prices quoted are in Euros and payments can only be made in Euros at any Aethos Hotel.

PARKING: Cars are parked and left at the owners/guests own risk. The company does not accept responsibility for any loss or damage to cars.

COPYRIGHT: No party is allowed to reproduce any of the contents of this website (including photographs, content and images) without the written permission of Aethos Hospitality, AG, Ober Altstadt 6, 6300 Zug, Switzerland

RESTAURANT TERMS & CONDITIONS

MENU: The menu is a seasonal menu, sourced with local producers and growers whenever possible. The menu is subject to change without notice and maybe limited based on availability.

ALLERGIES: Prior to ordering, please make the staff aware of any food allergies that may have so the kitchen is aware.

HOURS: Breakfast is served daily from 8:00am to11:00am and is open only to in-house guests and their guests. Breakfast can be requested from 7:00am with notice the day prior. Lunch is available every Saturday and Sunday from 12:00pm to 3:00pm and dinner is served Tuesdays through Saturdays from 6:00pm to 11pm. 

RESERVATIONS: While reservations are not required, they are highly recommended due to limited availability during peak service hours.

SPA TERMS & CONDITIONS 

SPA ONLINE BOOKING: To schedule or reschedule a treatment booked online you must contact the spa directly with at least 48hrs notice. Same restrictions apply to all online bookings regarding medical conditions. For more information please contact the spa direct or via the ‘contact us’ link.

SCHEDULING AN APPOINTMENT: To schedule an appointment for your perfect treatment, please contact our Spa who will be able to guide you to the right choice. To ensure your preferred time and service is available we recommend booking in advance.

ARRIVAL TIME: Please allow sufficient time before your treatment to complete a Spa Consultation Form. We recommend you arrive at least 15 minutes before your treatment so that you can change, relax and enjoy the spa facilities. Please be advised that late arrivals will result in a reduction of treatment time.

CHILD POLICY: We are delighted to offer treatments for children over the age of 16 years old. Please contact the spa team for details on treatments available for our younger guests. We would require signed permission from a parent or guardian for 16 and 17-year olds to receive any treatments.

EUROS: All prices are quoted in EUR and are subject to change at any time.

HEALTH CONDITIONS: Kindly advise us of any health conditions, allergies or injuries, which could affect your choice of treatment when making your spa reservation. We may require a doctor’s note to give treatments.

PREGNANCY: We have specially designed treatments for expectant women past their first trimester (3 months) or nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable during this special time.

VALUABLES: Aethos Spa accepts no responsibility for loss of valuables or jewelry at any time on the spa premises.

 

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